Capstone recognises that claims handling is of paramount importance to our clients and we place the highest emphasis on the claims service we provide.

Our philosophy is to act as your advocate throughout, and through expertise, dedication and perseverance, achieve favourable claim resolutions whilst minimising disputes and contention often associated with complex claims.

We act in concert with insurers and their representatives, maximising our market knowledge to ensure your interests are protected throughout the life of a claim.

Our Hong Kong based Claims Manager can assist you with:

• Analysis, coverage review and support throughout the timeline of a claim
• Ensure lines of communication with insurers remain open
• Assist in preparation of proposed claims settlement
• Utilise significant business relationships with monitoring counsel to assist in management of the claim
• Strive for resolution on coverage issues
• Tailor individual and innovative strategies for claims solutions
• Accomplish quick responses from insurers, especially when operating within tight deadlines
• Influence business and commercial interests where necessary
• Apply our claims management experience to aim for optimum resolution without the need for legal recourse